Returns and refunds Page

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred. Please send us pics from all angles of the damaged or defective items please include a 15 sec video so our suppliers can see, please understand that return shipping costs is on you. Please email us at customercare@uniquecatches.com

If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

Customers will be responsible for paying return shipping costs.

We do not issue the refund if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

Our Return Address

We have two return address in the world one in Sydney Australia, and one in Miami USA, when you liase with us we will let you know which address to ship it too.

Unique Catches USA

1345 NW 98th Ct 

Unit 2 BSD300-BO

Miami, Florida 33172 USA.

 

Unique Catches Australia

20-40 Meagher St

Chippendale NSW 2008

Sydney Australia.